Privacy Policy
MyVirtualAgent Pty Ltd · ABN 00 000 000 000 · Last updated: January 2026
Introduction
MyVirtualAgent Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
What we collect
We collect personal information that is reasonably necessary to provide our migration agent services. This includes your name, email address, phone number, date of birth, nationality, passport details, employment history, educational qualifications, and any other information relevant to your visa application. We may also collect sensitive information such as health details or criminal history where required by visa regulations, with your explicit consent.
How we use it
We use your personal information to match you with an appropriate MARA-registered agent, prepare and lodge visa applications on your behalf, communicate with the Department of Home Affairs and other government bodies, send you updates and notifications about your application, and improve our platform and services. We do not use your information for unsolicited marketing without your consent.
Disclosure to third parties
We may disclose your personal information to the Department of Home Affairs and other Australian government agencies as required for your visa application, third-party service providers who assist us in operating our platform (such as cloud hosting and document storage providers) under strict confidentiality obligations, MARA-registered agents assigned to your case, and professional advisers including lawyers and accountants, where necessary. We do not sell your personal information to third parties.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your data is stored on encrypted servers within Australia. Access to client information is restricted to authorised personnel and your assigned agent only. We conduct regular security reviews and apply industry-standard security practices across our systems.
Your rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading. You may also request that we delete your information in circumstances where we are no longer required to retain it. To make a request, contact us at hello@myvirtualagent.com.au. We will respond within 30 days.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors use our services. You may disable cookies through your browser settings, though this may affect the functionality of certain parts of our website. We do not use cookies to serve targeted advertising from third-party networks.
Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to lodge a privacy complaint, please contact us at hello@myvirtualagent.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.